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Booking & Refund Policy
Provided that the guest pays the full balance on time, they can receive (less traveller booking fee):
- a 50% refund of the total amount paid by the cancellation date if they cancel at least eight weeks before check-in.
- a 25% refund of the total amount paid by the cancellation date if they cancel at least four weeks before check-in.
* Please note the above policies are subject to the following:
1. All guests may cancel free of charge up to 24 hours after their booking is confirmed, provided their stay is at least 60 days away.
2. If any guest cancels after this cooling-off period, we’ll:
- Deduct your commission and the traveller booking fee, and
- Pay you in accordance with your cancellation policy one working day after their planned check-in date